Slatmill

Appointments canceled with minimum 7 days notice are entitled to a 50% refund. No exceptions. Please understand this at the time of booking. Appointments cancelled any time after the 7 day window and up to 4 days in advance of the appointment are entitled to a 25% refund. No exceptions. Appointments cancelled with less than 4 days notice will be subject to the full charge. No exceptions.

pRAWper Pace Cancellations. Should it come to a scenario where we are unavailable to make our appointment on time (subject to a 15 min grace period) the client will be entitled to an extra 5$ discount on their next run. Should we have to cancel on our own due to weather (or any other reason unrelated to safety of operating due to client or client owner) we are happy to offer a full refund for the session

We understand that accidents happen. Unfortunately, an accident in the van means we have to take time to clean and disinfect in much further depth between appointments. This takes up time, energy and supplies, as well as putting us and our clients at risk of being behind schedule. As such, you agree that you have taken your pet out for an appropriate length of time to conclude their business. Should there be any large (subject to pRAWper Pace discretion) urinary or fecal mess made inside the van by your pets, you will be subject to a 40$ (plus hst) cleaning fee. Refusal to pay or repeated incidences may lead to cancellation of future appointments. Payment terminal will be available on site for payment processing.

We reserve the right to refuse service to any animal that we deem unsafe for us to work with. This includes injuries, neglect, aggressive behaviours on the part of the animal or human, or any other circumstance that may put the slatmill operator at risk, by their discretion. If this issue comes up after arrival on site, no refund or discount will be offered. If the safety of the animal is in question, we reserve the right to contact the necessary officials.

Military (active or retired), senior(65+), and service dog discounts of 10% off travel and Service fees. Please contact us prior to booking to recieve your custom discount code.

Treats purchased on site during or after a run will have a 10% off (valid for all runners)

While we are at certain events throughout the year, we will have availability to run dogs at the same time. During these events, all associated travel costs will be waived by appointment. Pace Pals Loyalty Members will have advance notice and preferential booking capabilities while appointment times remain available. Please contact us for upcoming events and availability, or follow us on social media to see what events we have coming.

Do you own a pet service/club/retail location/kennel? Inquire today about booking us for your clients! Make an event out of it, have several clients booked to run with us at your venue, we waive the travel fees to your clients, and provide you with compensation! This is also a great time for you to gauge interest in wholesale options for having our treats available at your business! Reach out, and let’s talk about how we can collaboratively add value to your clients experience!

Each session with more than one dog, we will deduct 5$ off of the travel fee per additional dog, to a maximum of the total value of the travel fee. Only applies to home appointments, not to events. Please contact us for more information.

Boy, that pup likes to run! For every 10 consecutive pRAWper Pace Slatmill appointments completed successfully, the 11th will be subject to a 25% discount on the run fee, and a free bag of pRAWper Pet Treats! (* to a max value of $15 before hst, before discount) This does not apply to any travel fees.